say86 Hospitality Podcast
The say86 Hospitality Podcast – your deep dive into the trends, challenges, and innovations shaping the hospitality industry. From expert hospitality industry insights to real-world success stories, we’ve got your industry covered! 🎙️✨
Episodes
33 episodes
Why would anyone open a restaurant?
Why would anyone open a restaurant when costs are rising, margins are tightening and the industry demands relentless commitment? In this episode of The Business of Hospitality, Tim Mills explores the emotional pull that continues to dr...
Are We Replacing Hospitality with Technology?
Technology is transforming hospitality faster than ever. From AI and self-service kiosks to QR code ordering and digital menus, innovation is reshaping the way operators run their businesses and the way guests experience them.In this epi...
Confidence, Courage & Communication
In this episode of the say86 Podcast, Tim is joined by Helen von Dadelszen, communication coach, speaker, vocal trainer and founder of Present Potential. Drawing on a unique background spanning theatre, HR, recruitment and coaching, Helen share...
Why Great Businesses Struggle To Be Heard
In this episode of the say86 Hospitality Podcast, Tim is joined by Joshua Altman, founder of Beltway Media, to discuss why communication has become one of the most important yet overlooked drivers of business success. Drawing on his background ...
Jeff Tonidandel & Jamie Brown: Building, Scaling and Staying True in Hospitality
Jeff Tonidandel and Jamie Brown, founders of the Tonidandel-Brown Restaurant Group, join the say86 podcast to share the journey behind building one of the most respected independent hospitality groups in the U.S. Starting with just 11 tables, t...
The Human Side of Hospitality PR
In this episode of Hospitality Mavericks, Tim sits down with Priya Dua, CEO of Arkive PR, to explore how strategic storytelling, brand positioning and authentic communication are shaping the future of hospitality.Priya shares her journey...
Storytelling, Branding & Guest Experience
In this episode of the say86 Hospitality Podcast, Tim sits down with Matt Ferebee and Josh Lane, co-founders of FerebeeLane, to explore the real role branding plays within modern hospitality. With experience working with globally recognised lux...
From Operator to Owner Mindset - with Mike DeJong
In this episode of the say86 Hospitality Podcast, Tim is joined by entrepreneur, keynote speaker and author Mike DeJong for a wide-ranging conversation around leadership, business ownership and the realities of scaling companies in today’s chal...
Leadership, Trust & AI: Navigating Modern Business with Zaher Ibrahim, CEO of Aklarity
In this episode of the say86 podcast, Tim is joined by Zaher Ibrahim, CEO & Founder of Aklarity, a leadership advisory business focused on helping organisations navigate complexity, culture and decision-making more effectively. The conversa...
Restaurant Growth, Scaling & Hospitality Leadership
In this episode of the say86 podcast, Tim speaks with Jeff Tonidandel and Jamie Brown, founders of the Tonidandel-Brown Restaurant Group, about building and scaling a successful hospitality business. From starting with a single 11-table restaur...
Kendall Peterson: Leadership, Purpose & Building High-Performance Teams
Kendall Peterson joins the say86 podcast for a wide-ranging conversation on leadership, performance, and what it really takes to build and scale effective teams. Now leading Fugoid International, ...
From Restaurants to Storytelling with Courtney Kocak
On this edition of the say86 podcast, Tim sits down with Courtney Kocak, writer, podcaster and comedian, to talk about her journey from working in restaurants to building a career in storytelling.Courtney gets into what it really means t...
Why Work Within Hospitality
In this episode, Tim talks about why hospitality remains one of the most exciting and rewarding industries to work in, despite the challenges that often dominate the headlines. Drawing on his own early career experiences, he reflects on what ma...
Clarity, Consistency, and Scaling Support Services
In this episode, Tim sits down with Adam Tuttle for an open and practical conversation about operating, supporting, and scaling businesses across complex service environments.Adam shares real-world insights from working across the hotel ...
UK Business Rates: How We Got Here and What Happens Next
Business rates are one of the biggest pressures facing UK hospitality right now, and for many operators it feels like the cost that never stops rising. In this solo episode, Tim Mills breaks down what business rates are meant to do, how the sys...
Procurement isn’t admin. It’s strategy.
In this episode of the say86 podcast, we take a deep dive into how hospitality operators can rethink procurement as a commercial advantage, not a back-office task. From supplier relationships and cost control to consistency, scalability and sma...
The New Era of Hotels: Strategy, Tech & Operations with MIA Hospitality Management
In this episode of the say86 Podcast, host Tim Mills speaks with Brian Vujnovic and Robert Finvarb, founders of MIA Hospitality Management, a company built on the principles of Mastery, Innovation and Assurance. With decades of operational, own...
Chargeback Fraud: The Silent Crisis Pushing Hospitality to the Edge
In this episode of the Say86 Podcast, Tim takes a deep dive into a growing crisis that’s hitting restaurants, cafés, hotels and hospitality businesses across the UK: chargeback fraud.What begins as a simple, innocent transaction, a guest...
The Hidden Heroes of Hospitality
In this episode, Tim shines a spotlight on the unsung heroes of hospitality, the suppliers, service providers, and behind-the-scenes teams who keep the industry running.From the engineers fixing kitchen equipment be...
say86: Launching a Lifeline for Hospitality
In this episode, Tim Mills is excited to announce the launch of our brand-new podcast alongside the official rollout of say86, the UK’s first B2B procurement platform built exclusively for the hospitality industry.In this special launch ...
Leading with Taste: A Conversation with Chef Franck Desplechin
In this episode of The say86 Podcast, host Tim Mills is joined by Chef Franck Desplechin, a French-born executive chef, leadership coach, and founder of Incrementum, joining from Connecticut, USA.Franck’s story is one of ...
Data, Drinks & Digital Thinking — with Chris Carter, CEO of Approyo
In this episode of The say86 Podcast, host Tim Mills sits down with Chris Carter, Founder and CEO of Approyo, to explore the fascinating crossover between technology and hospitality.Chr...
The Casual Dining Crunch: Why the Middle Market is Struggling
In this episode, Tim Mills explores why the UK’s casual dining sector is in such deep trouble and why mid-market restaurants are closing faster than pubs, quick-service brands, and even fine dining. We go back to the boom years of ...
Hospitality Meets AI: Friend or Foe?
Artificial Intelligence is everywhere right now, but what does it really mean for hospitality? Is it just another buzzword, or can it genuinely help hotels, restaurants, pubs, and cafés deliver better experiences and run more effic...
Why We Called It say86: The Story Behind a Hospitality Code Word
In this special launch episode, we take you behind the scenes of say86: what it is, why we built it, and how it’s set to change the way the hospitality industry connects. From the very first idea to the moment we realised “86” perf...
