The Agency Uplift Podcast

Ep 30: The 3 Essentials Most Agencies Miss in Hiring and Management

Sean Lang Episode 30

Key Takeaways

  • Hiring can make or break a digital agency's growth.
  • Most agencies don't invest enough time or systems into hiring and management.
  • The first critical component is hiring based on a proven track record of success—ideally with recent and relevant case studies or portfolios.
  • Scorecards are essential for clear expectations, alignment, and ongoing performance tracking.
  • Regular feedback loops and review cadences help ensure employees feel supported and stay aligned.
  • Processes and SOPs give your team the playbook for how your agency operates and ensure consistency and clarity.
  • Without all three—track record, scorecard, and SOPs—you’re setting up for misalignment and potential failure.

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