The Agency Uplift Podcast
The Agency Uplift Podcast: Agency Scaling Strategies & Growth Tips
Unlock proven frameworks, AI‑powered workflows, and client acquisition blueprints to scale your digital agency from freelance to Fortune. Each week, host Sean Lang, co‑founder of Social Commerce Club and agency growth coach, sits down with a wide array of agency leaders—sharing battle‑tested tactics on profitability, processes, and people management.
Whether you’re aiming to double client retention, streamline operations, or boost ad ROI, you’ll walk away with actionable insights and playbooks you can implement today. New episodes every Monday and Wednesday, available on Apple Podcasts, Spotify, and Amazon Music.
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The Agency Uplift Podcast
Ep 48: Why Your A-Player Hire Turned Out to Be a C-Player
✅ Key Takeaways
- Your hires are underperforming due to lack of clear expectations, not lack of talent
- Role scorecards are essential for hiring, onboarding, and performance management
- A scorecard includes: mission, measurable outcomes, competencies, and cultural fit
- Hiring without scorecards creates ambiguity and misaligned expectations
- Scorecards guide better interview questions and help candidates self-select
- Scorecard-driven onboarding ensures alignment from day one
- Regular check-ins based on scorecard metrics replace subjective performance reviews
- Open scorecards foster team-wide feedback and accountability
- Scorecards evolve with promotions, role changes, or succession planning
- Clarity is key. Ambiguity is a growth killer
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