Ep 157: Why Your “Overworked” Agency Probably Doesn’t Need to Hire

Summary:

Your team is slammed. Deadlines are slipping, Slack is exploding, and everyone is telling you the same thing: “We need another person.” But what if hiring is actually making the problem worse?

I’ve made this mistake myself and it can quietly destroy your agency’s margin while giving you the illusion that you’re solving a capacity problem.

Takeaways:

• The difference between true resource capacity and operational capacity and why confusing the two can cost you six figures.
  
  
• The hidden ways your existing team may be losing capacity without you realizing it.
  
  
• The founder bottleneck that can look exactly like a staffing shortage.
  
  
• Why adding another employee can actually make an overwhelmed team even more overwhelmed.
  
  
• The seven questions I ask before deciding whether an agency really needs to hire.
  
  
• How senior employees doing low-value work creates artificial capacity problems.
  
  
• Why fixing your operating system can make the right hire obvious instead of forcing you to guess.

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