Sorry, It's Discontinued: The Human Side of Retail
Welcome to Sorry, It's Discontinued — a podcast about the human side of retail.
Hosted by Hilary Nichols, a former luxury beauty manager with more than 25 years of experience in retail, beauty, and fragrance, this show explores the journeys, experiences, and stories that shape the people who work in retail.
Through conversations with beauty advisors, fragrance specialists, makeup artists, freelancers, entrepreneurs, and retail professionals, we highlight the paths that led them to their passions and the lessons they've learned along the way.
In solo episodes, Hilary shares honest reflections on the reality of retail — the good, the bad, the funny, the frustrating, and the unforgettable — while celebrating the brands, products, and history that made the industry special.
💄 Have a seat, hit follow, and join me as we explore the heart, humor, and humanity of retail.
🎙️ New episodes every Thursday.
Sorry, It's Discontinued: The Human Side of Retail
From Sneaking Makeup to Beauty Leader: Suqura’s Story
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In this episode of Sorry, It’s Discontinued, I sit down with my friend Suqura to talk about her journey through the beauty industry — and how it all started long before the counter.
From watching her mom get ready in the mornings to secretly wearing makeup through middle and high school, her love for beauty was rooted in confidence, transformation, and self-expression.
We take it back to our days working together at the CHANEL beauty counter and talk about how her career has evolved — from luxury retail to her current role with Charlotte Tilbury as a Sales and Artistry Account Coordinator.
From her time as a Business Manager at Nordstrom to her continued freelance artistry, Suqura shares the moments that reminded her why she fell in love with makeup in the first place.
This episode is about more than beauty — it’s about confidence, creativity, and finding your purpose in the industry.
Have a seat, hit follow, and join us.
Makeup page: @suquramua
💋Have a discontinued favorite or retail story? Share it with Hilary here!
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
the website: www.sorryitsdiscontinued.com
Connect with me:
Instagram & TikTok: @sorryitsdiscontinued
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Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"
New episodes every Thursday
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