In this episode, we explore the important role customer service teams play across LARA and how they help shape the public’s experience from the very first call. From answering questions to guiding callers through complex processes, these teams ...

What does recruitment and retention really look like at LARA? In this episode, we spotlight the Regulatory Effectiveness Office (REO) and the work happening behind the scenes to build, support, and retain a strong workforce. Hear how REO is mak...

Legal doesn’t have to mean complicated. In this episode, Host Anastasha chats with Nick, Director of LARA’s Legal Affairs Office (LAO), about how legal expertise supports collaboration, good decision making, and smart regulation. 

LARA’s impact is often felt in the moments people don’t think twice about. From inspections to licensing, this episode explores how behind-the-scenes work helps keep Michiganders safe and supported.

Impact is more than a word at LARA. This episode sets the tone for Season Two, introducing LARA’s 2026 Word of the Year and sharing how storytelling will help highlight the real-life difference LARA’s work makes across Michigan.