The CX Mixer
CX Mixer is the podcast for ecommerce pros who know that great customer experience doesn’t stop at checkout. Hosted by Larry Thoma — an operator who works directly with some of the most creative and fast-growing brands in the game — each episode pairs up two CX leaders to swap stories, strategies, and straight-up lessons from the trenches.
These aren’t cookie-cutter case studies. Expect real talk on what’s working, what’s not, and how smart brands are turning customer experience into a growth engine. Whether you’re running a lean team or scaling fast, CX Mixer brings you the unfiltered playbook from the people doing the work.
The CX Mixer
From Cart to Closet to Cup Holder: CX For Modern Essentials
In this episode of the CX Mixer podcast, host Larry Thoma interviews Katie from Simple Modern and Jennifer from 32 Degrees. They explore how brands can leverage AI to enhance customer experience, fight fraud, and create seamless post-purchase experiences while increasing loyalty. The guests share insights on misconceptions about selling everyday products, their CX strategies, and tools they use to improve customer interactions. They discuss the challenges of managing customer expectations for low-priced items and the importance of empathy in customer service. The conversation also touches on the role of AI in customer support and how it can be effectively integrated without compromising the human touch.
Socials:
Larry: https://www.linkedin.com/in/larrythoma/
Katie:https://www.linkedin.com/in/katie-mitchell-37b51921a/
Jennifer: https://www.linkedin.com/in/jennifer-villalba-34999469/