The CX Mixer
CX Mixer is the podcast for ecommerce pros who know that great customer experience doesn’t stop at checkout. Hosted by Larry Thoma — an operator who works directly with some of the most creative and fast-growing brands in the game — each episode pairs up two CX leaders to swap stories, strategies, and straight-up lessons from the trenches.
These aren’t cookie-cutter case studies. Expect real talk on what’s working, what’s not, and how smart brands are turning customer experience into a growth engine. Whether you’re running a lean team or scaling fast, CX Mixer brings you the unfiltered playbook from the people doing the work.
The CX Mixer
Latest Episodes
How to Turn Customer Experience Into a Growth Engine
What if your biggest growth problems are actually customer experience problems? In Season 3, Episode 3 of the CX Mixer, Larry sits down with Jess Cervellon, founder and CEO of Open Late Collective and former VP of CX at Feastables, for a full C...
How Prose & OneSkin Turn Customer Experience Into Growth
Season 3 Episode 2 | How Prose & OneSkin Turn Customer Experience Into GrowthWhat does it actually take to make customers trust your brand—and keep coming back? In Season 3, Episode 2 of the CX Mixer, Larry sits down with Jessica-Ros...
How Top Brands Turn First-Time Customers Into Loyal Fans
Season 3 Episode 1 | How Top Brands Turn First-Time Customers Into Loyal FansThumbnail copy: Keep Customers ForeverIn the Season 3 premiere of the CX Mixer, the conversation dives into what it really takes to turn first-time shopper...
Bonus Episode: How 8 CX Leaders Are Making AI Work—Right Now
In this Bonus episode of the CX Mixer, host Larry Thoma explores the fast-changing world of AI-powered customer experience with leaders from Glossier, Dr. Squatch, Caraway, Bobble Bar, 32 Degrees, True Classic, and Wyze. Guests share real world...