Frank specialises in creating a continuous improvement culture from the bottom-up. This deepens and accelerates employee engagement and enablement, systematically develops continuous improvement capability at all levels and overcomes resistance to change.

He also has developed a comprehensive system of leadership development (The Higher Purpose/Cathedral Model) to equip leaders to create and sustain high levels of engagement and enablement.

He has trained senior leaders and internal change champions in organisations such as DePuy Johnson & Johnson, Rolls-Royce, Coca Cola, GSK, GKN, Seagate Technology, Lake Region, Bacardi and Boston Scientific. He contributed to the ‘getting buy-in’, employee engagement, leadership and coaching aspects of every year of Cardiff’s Lean Systems MSc (LERC). When this migrated to Buckingham he continued in that role and also delivered these topics on a number of programmes at Warwick’s WMG.

John is the Emeritus Professor of Lean Enterprise at University of Buckingham and author of 10 books on lean thinking and quality management.

John Seddon developed the Vanguard Method, starting in 1987. It combines systems thinking and intervention theory to transform organisations.
Its purpose is to change management thinking, allowing leaders to design more effective services that yield fast, tangible, and sustainable performance results. Seddon identified 'failure demand' (demand caused by a failure to do something correctly for the customer/citizen the first time) as a feature of conventional service design, and the Vanguard Method is the means to eliminate it.