"Nice Business!" Podcast
“Ruthlessly” use human kindness and decency when becoming the best business owner/manager you can be. After all, would you rather be loved or feared by your team?
Richard Train from Richard L Train Consulting, LLC talks with Jim Bob Howard about how to help business leaders uncover those pesky "drama problems" that quietly drain performance: poor communication, disengaged teams, toxic staff dynamics, or leadership gaps no one wants to touch, and how to overcome them.
"Nice Business!" Podcast
Latest Episodes
This Is a Leadership Problem - The Fix Comes From the Top
A business can answer every question correctly, move calls quickly, and still lose the customer without ever realizing why. In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack wha...
Why Good Intentions Don't Fix It - Why Scripts Fall Short
Great customer service is not built on memorized scripts. It is built on structure, consistency, and the ability to genuinely listen.In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack...
Two Silent Questions That Determine Every Call — Before Anyone Talks About Price
In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack the psychology behind every customer call and why most businesses are missing the point. While companies often focus on answering questions quickly ...
The Business Call Nobody's Ready For
Most businesses still treat phone calls as a routine step in customer service. In reality, they’ve become one of the most decisive moments in the entire customer journey.In this episode of the “Nice Business!” Podcast™, hosts Ri...
The 24 Hours That Can Change a Company - Crisis Management for Business Leaders
A strong business can take years to build, but one unexpected moment, one public mistake, or one fast-moving rumor can put everything at risk.In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howa...
