"Nice Business!" Podcast
“Ruthlessly” use human kindness and decency when becoming the best business owner/manager you can be. After all, would you rather be loved or feared by your team?
Richard Train from Richard L Train Consulting, LLC talks with Jim Bob Howard about how to help business leaders uncover those pesky "drama problems" that quietly drain performance: poor communication, disengaged teams, toxic staff dynamics, or leadership gaps no one wants to touch, and how to overcome them.
Episodes
21 episodes
This Is a Leadership Problem - The Fix Comes From the Top
A business can answer every question correctly, move calls quickly, and still lose the customer without ever realizing why. In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack wha...
Why Good Intentions Don't Fix It - Why Scripts Fall Short
Great customer service is not built on memorized scripts. It is built on structure, consistency, and the ability to genuinely listen.In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack...
Two Silent Questions That Determine Every Call — Before Anyone Talks About Price
In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard unpack the psychology behind every customer call and why most businesses are missing the point. While companies often focus on answering questions quickly ...
The Business Call Nobody's Ready For
Most businesses still treat phone calls as a routine step in customer service. In reality, they’ve become one of the most decisive moments in the entire customer journey.In this episode of the “Nice Business!” Podcast™, hosts Ri...
The 24 Hours That Can Change a Company - Crisis Management for Business Leaders
A strong business can take years to build, but one unexpected moment, one public mistake, or one fast-moving rumor can put everything at risk.In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howa...
Reputation: How Will You Be Remembered? with Jim Furbush
In this episode of the “Nice Business!” Podcast™, hosts Richard Train and Jim Bob Howard welcome Jim Furbish, Owner of Get It Together Assembly and Installation, for a wide-ranging conversation about reputation, integrity, and what it ...
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Creativity VS Efficiency, the Art of Business Success, with Art Markman
Innovation sounds good in theory, but most organizations are quietly structured to prevent it.In this episode of the “Nice Business!” PodcastTM, hosts Richard Train and Jim Bob Howard welcome Art Markman, a leading cogn...
The Invisible Engine Behind Great Companies, with guest Liz Jenkins
Systems help businesses run smoother while giving people clarity, confidence, and the ability to do their best work.In this episode of the "Nice Business!" Podcast™, hosts Richard Train and Jim Bob Howard sit down with Liz Jenki...
Understanding and Overcoming Imposter Syndrome, with Jennie Loev
In this episode of the "Nice Business!" Podcast™, hosts Richard Train and Jim Bob Howard sit down with Jennie Loev, Founder of JLoev Consulting, for a real conversation about imposter syndrome, confidence, and the messy reality of professional ...
Creating and Sustaining a Real Work-Life Balance, with The Real Jason Duncan
In this episode of the "Nice Business!" Podcast™, hosts Richard Train and Jim Bob Howard sit down with Jason Duncan, founder of the Exiter Club and author of Exit Without Exiting, for an honest conversation about leadership, burnout, a...
Managing Private Equity Investment While Keeping Your Culture Intact
In this episode of the "Nice Business!" Podcast™, Richard Train and Jim Bob Howard talk with Randy Murphy, serial entrepreneur and fractional CEO, about keeping company culture intact during private equity transitions.Randy shares his ex...
Planning For, and Adapting to Change: Organizational Lessons from the Red Cross
In this episode of the "Nice Business!" Podcast™, Richard Train and Jim Bob Howard talk with Linda Braddy, CEO of the Red Cross of North Texas. Linda shares how her career path led her from higher education into nonprofit leadership, and how st...
How Brett Hurt's "Love Conquers Fear" Will Help Your Business and Life
"Love conquers fear. When we lead from a place of love, we inspire others to bring their best and their whole selves to everything they do."In this episode of the "Nice Business!" Podcast™, Richard Train and Jim Bob Howard sit d...
Mission Driven Business - What Success Looks Like
In this episode of the "Nice Business!" Podcast™, Richard Train and Jim Bob Howard sit down with Jacob Johnson, CEO of Calyan Wax Co., a home fragrance company on a mission to combat human trafficking, for an insightful conversation on mission-...
The Power of Understanding "People-Pivot-Purpose"
In this episode of the "Nice Business!" Podcast™, Richard Train and Jim Bob Howard sit down with Laurie Guzman, CEO and Founder of The Inside Story, for an insightful conversation on the power of pivoting, purposeful leadership, and the people ...
Leading Through a Near RIF: How Compudopt Scaled Nationally, Stayed Human, and Kept Trust Intact
When a long anticipated federal funding stream stalled, Compudopt CEO Megan Steckly had to steer a hyper scaling nonprofit through a near reduction in force without breaking culture or momentum. In this candid conversation wi...
Why You’re Losing Your Best People (and How to Keep Them)
Why are your best people leaving? In this live “Nice Business” session, hosts Jim Bob Howard and Richard Train break down the three drivers behind costly turnover: ineffective management, unclear direction, and shallow recognition. ...
Trust Fuels Growth: Inside MALK’s Journey From 6 Employees to 9X Revenue
When Jason Bronstad stepped in as CEO of MALK Organics, the company had a 45-day shelf life, a thousand stores to serve, and a shrinking team of employees. The easy path would have been cutting corners with materials and empl...
Clarity Is Kindness: Inside a Post-Merger Culture Rebuild
When 14 businesses become one, the hardest part isn’t the org chart… it’s the humans. We ask Catalyst MedTech CEO: Marty Shirley about how he rebuilt culture after a seismic merger: opening direct access to leadership, making...