Hyvara Presales Agent

Design Partner - CSM Reimagining Customer Success

Kevin Kunz

What if your Customer Success Managers had real context from day one—not just handoffs and hope? Zach Monroe, VP of Customer Success, talks about his role in designing the Transition and Leadership Hives to give CSMs clarity, continuity, and confidence from sales to renewals. If you care about retention, expansion, and the post-sale experience, this episode is your playbook for what’s coming.

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