Changing Lanes: The Hooks Playbook
Welcome to Changing Lanes: The Hooks Playbook—a podcast about people, principles, and the power of grace in the car business. Hosted by third-generation dealer Kip Hooks, this show takes you inside the heartbeat of Hooks Lincoln in Fort Worth, Texas. From family stories that shaped the dealership’s soul to customer moments that changed everything, you’ll hear what it really means to do business with intention. With guest appearances including Piper the dealership pup, reflections on family, heritage, a certain fondness for college teams that wear purple and prefer amphibians with horns, and a commitment to serving with humility and heart—this podcast is your front-row seat to the Hooks way.
Podcasting since 2025 • 5 episodes
Changing Lanes: The Hooks Playbook
Latest Episodes
Two Brothers. One Legacy. The Hooks Way.
In this special episode of Changing Lanes: The Hooks Playbook, Dealer Principal Kip Hooks is joined by his brother Kory Hooks for an open and thoughtful conversation about family, leadership, and the values that have shaped generations...
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Season 2025
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Episode 5
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1:01:51
Redefining Car Care: Inside Hooks Lincoln's Remote Service Philosophy
This episode of Changing Lanes: The Hooks Playbook takes you behind the scenes of a service model that’s transforming the ownership experience at Hooks Lincoln. Kip Hooks, Owner of Hooks Lincoln, shares how remote service, valet pickup...
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Season 2025
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Episode 4
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40:19
From Transaction to Relationship: Inside Hooks’ Model
Hooks Lincoln Owner, Kip Hooks, shares how his dealership turned a traditional, often stressful process into something completely different — a relationship-driven experience built on trust, loyalty, and listening.In this episode of ...
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Season 2025
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Episode 3
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47:00
Beyond Cars: How Hooks Lincoln Builds Trust Through Service
Customer service has changed dramatically over the past fifty years—surveys, metrics, and online reviews now dominate how businesses measure success. But at Hooks Lincoln, service has always been about something far more timeless: people, relat...
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Season 2025
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Episode 2
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31:35
Legacy in Motion: Kip Hooks on Four Generations of Customer-First Leadership
In the premiere episode of Changing Lanes: The Hooks Playbook, Kip Hooks—Dealer Principal of Hooks Lincoln in Fort Worth, Texas—invites listeners into a candid conversation about what truly drives the dealership’s success: relationship...
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Season 2025
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Episode 1
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41:18