Changing Lanes: The Hooks Playbook
Welcome to Changing Lanes: The Hooks Playbook—a podcast about people, principles, and the power of grace in the car business. Hosted by third-generation dealer Kip Hooks, this show takes you inside the heartbeat of Hooks Lincoln in Fort Worth, Texas. From family stories that shaped the dealership’s soul to customer moments that changed everything, you’ll hear what it really means to do business with intention. With guest appearances including Piper the dealership pup, reflections on family, heritage, a certain fondness for college teams that wear purple and prefer amphibians with horns, and a commitment to serving with humility and heart—this podcast is your front-row seat to the Hooks way.
Episodes
9 episodes
45 Years Strong: Built on Trust, Driven by Legacy
What allows a business to survive for 45 years when so many others disappear?For Hooks Lincoln, the answer has never been complicated: relationships, consistency, and a commitment to doing right by people.In this episode, Owner Ki...
You Have to Earn It: The Hooks Philosophy on Trust, Customers & Longevity
In this episode, Kip Hooks, Owner of Hooks Lincoln in Fort Worth, Texas, shares the philosophy that has shaped his dealership for generations—one rooted in trust, relationships, and long-term thinking. At the core of that philosophy is a simple...
Reviews Don't Lie: What Reputation Really Reveals
In this episode of Changing Lanes: The Hooks Playbook, dealership reputation is put under the microscope—starting with two real Google reviews from the same store that couldn’t be more different.So what separates g...
Character: The Real Foundation of a Great Dealership
In this episode of Changing Lanes: The Hooks Playbook, Kip Hooks, Owner of Hooks Lincoln in Fort Worth, Texas, sits down to discuss a topic that doesn’t always get the spotlight in the automotive industry — but drives everything behind...
Two Brothers. One Legacy. The Hooks Way.
In this special episode of Changing Lanes: The Hooks Playbook, Dealer Principal Kip Hooks is joined by his brother Kory Hooks for an open and thoughtful conversation about family, leadership, and the values that have shaped generations...
Redefining Car Care: Inside Hooks Lincoln's Remote Service Philosophy
This episode of Changing Lanes: The Hooks Playbook takes you behind the scenes of a service model that’s transforming the ownership experience at Hooks Lincoln. Kip Hooks, Owner of Hooks Lincoln, shares how remote service, valet pickup...
From Transaction to Relationship: Inside Hooks’ Model
Hooks Lincoln Owner, Kip Hooks, shares how his dealership turned a traditional, often stressful process into something completely different — a relationship-driven experience built on trust, loyalty, and listening.In this episode of ...
Beyond Cars: How Hooks Lincoln Builds Trust Through Service
Customer service has changed dramatically over the past fifty years—surveys, metrics, and online reviews now dominate how businesses measure success. But at Hooks Lincoln, service has always been about something far more timeless: people, relat...
Legacy in Motion: Kip Hooks on Four Generations of Customer-First Leadership
In the premiere episode of Changing Lanes: The Hooks Playbook, Kip Hooks—Dealer Principal of Hooks Lincoln in Fort Worth, Texas—invites listeners into a candid conversation about what truly drives the dealership’s success: relationship...