Changing Lanes: The Hooks Playbook
Welcome to Changing Lanes: The Hooks Playbook—a podcast about people, principles, and the power of grace in the car business. Hosted by third-generation dealer Kip Hooks, this show takes you inside the heartbeat of Hooks Lincoln in Fort Worth, Texas. From family stories that shaped the dealership’s soul to customer moments that changed everything, you’ll hear what it really means to do business with intention. With guest appearances including Piper the dealership pup, reflections on family, heritage, a certain fondness for college teams that wear purple and prefer amphibians with horns, and a commitment to serving with humility and heart—this podcast is your front-row seat to the Hooks way.
Changing Lanes: The Hooks Playbook
From Transaction to Relationship: Inside Hooks’ Model
Hooks Lincoln Owner, Kip Hooks, shares how his dealership turned a traditional, often stressful process into something completely different — a relationship-driven experience built on trust, loyalty, and listening.
In this episode of Changing Lanes: The Hooks Playbook, Kip explains how Hooks’ single point of contact model simplifies the car-buying journey by having one person guide each client from start to finish. It’s not just about selling cars — it’s about redefining luxury through personalization, integrity, and genuine care.
Kip also opens up about the lessons learned along the way: the “no printer” rule that removes friction, the culture that empowers his team to “run through walls,” and the humility that keeps the focus on people, not profit.
Whether you’re in the automotive industry or simply passionate about great customer experiences, this conversation reveals what it truly means to earn loyalty through relationships, not transactions.
Stop by Hooks Lincoln in Fort Worth, Texas
Visit us online: www.hookslincoln.com
Find us on Google: Hooks GBP
Follow Kip Hooks: www.linkedin.com/in/kip-hooks-6723046a/
Podcast Directed and Produced by: www.hiredgunsagency.com