The Amplitude of Tech
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.
Episodes
37 episodes
Expedient CEO Bryan Smith on Why Time Is Running Out on VMware and Costs Are Going Up in AI
There's a budget deadline coming that most IT teams haven't planned for: the VMware Cloud Foundation cutover in October 2027, when unsupported vSphere environments fall out of compliance with SOC, PCI, and HIPAA, and hardware lead times mean th...
Special Edition: How Realistic is The Pitt's Cyberattack? David Jost, VP of Cybersecurity at Amplix Weighs In
The hit medical drama The Pitt built an entire story arc around a hospital ransomware attack this season, and on Emmy night, that fictional cyberattack is getting a very real fact check. Shawn sits down with David Jost, VP of Cybersecurity at A...
Special Edition: AI Had a Big Week. We Break Down the Doomsday Headlines with NeuEon's Scott Weiner.
It was one of the most consequential, and possibly the most overhyped, weeks in AI history. A former Anthropic employee went public with a claim that there's a 10 percent chance AI ends humanity within six months, an AI agent experiment involvi...
Amplix VP Tommy Mullins on Agent Assist, Virtual Agents, and What Is Actually Working in AI
CX leaders are being held to real business outcomes now in a way they weren't a few years ago, and AI has only sped up the timeline for proving it. In this Inside Amplix episode, Shawn sits down with Tommy Mullins, VP of Operations and Service ...
From CX to Total Experience: Ricki Lang on Behavioral Data and Human-in-the-Loop AI
Customer experience, digital experience, employee experience, and user experience are usually treated as separate disciplines, but Ricki Lang argues they're really one thing wearing four hats. In this episode, Shawn sits down with Lang, VP of T...
Amplix Senior CX & AI Consultant Amy Behbehani on Closing the Healthcare Patient Experience Gap
People expect real-time, personalized service everywhere, from banking apps to same-day delivery, but healthcare hasn't caught up. In this Inside Amplix episode, Shawn sits down with Amy Behbehani, Senior CX & AI Consultant at Amplix, who s...
Practical Lessons on AI Orchestration and Managed Network Services from XTIUM's Frank Scanga
Enterprise networks are quietly getting smarter, but the people who understand them best are heading for retirement, and the pipeline behind them is running dry. In this episode, Shawn sits down with Frank Scanga, Executive Vice Chairman of XTI...
Amplix VP Stanton Smith on Why AI Readiness Starts With Clean Data, Not New Tools
Enterprises are racing to adopt AI in the contact center, but Stanton Smith, VP of CX Consulting and Solution Engineering at Amplix, has a warning: layer AI onto bad data or broken processes, and you'll only automate the dysfunction faster. In ...
Quiq's Mike Zinne on the Nine Mistakes Sinking AI Contact Center Deployments
Most enterprises approach AI in the contact center backwards, and the mistakes are costly enough to derail an entire deployment. In this episode, Shawn sits down with Mike Zinne, Chief Revenue and Experience Officer at Quiq, an AI agent company...
Amplix EVP Mike Dolloff on Vendor Lock-In, Token Costs, and the Future of AI in CX
Contact center automation is closer to mainstream than the hype suggests, but roughly half of enterprises still haven't put AI to work on the floor. In this Inside Amplix episode, Shawn sits down with Mike Dolloff, EVP of Sales and Account Mana...
Practical AI Governance Lessons from a 40-Year Healthcare Technology Leader and CIO
Forty years into a career spanning healthcare and technology, Bill Fandrich has landed on one lesson that outlasts every hype cycle: it's not about the technology. In this episode, the former CIO of Blue Cross Blue Shield of Michigan, now Chief...
Amplix Cybersecurity Leader Sanjay Deo on Claude Mythos and the New Speed of Cyberattacks
AI is now finding and exploiting vulnerabilities in seconds, not weeks, and most enterprises still have unpatched machines and end-of-life systems sitting exposed on their networks. In this Inside Amplix episode, Shawn sits down with Sanjay Deo...
Omilia's John Diatto on Conversational AI, Orchestration, and the End of the IVR
The line between deterministic and probabilistic AI is one of the most consequential, and least understood, decisions in enterprise contact center design. In this episode, Shawn sits down with John Diatto, who heads channel sales for Omilia in ...
Amplix President Adam Rennert on the State of CX, AI Hype, and Real Contact Center ROI
Everyone wants AI in their contact center, but chasing the newest shiny object is often the wrong move. In this Inside Amplix episode, Shawn sits down with Amplix President Adam Rennert to break down the real state of CX heading into 2026: wher...
What a Chief AI Officer Actually Does, and Why Every Enterprise Needs One
The Chief AI Officer is one of the fastest-emerging roles in enterprise technology, and most organizations still don't know what it actually requires. In this episode, Shawn sits down with Ed Keisling, Chief AI Officer at Progress Software, to ...
Amplix CEO Dan Gill on Shadow AI, Smarter IT Spend, and the State of the Market
The pressure to act on AI has reached the board level, but most enterprises are still scrambling to close the gap between shadow AI in the wild and a governed, sanctioned strategy. In this inaugural Inside Amplix episode, Shawn sits down with A...
Brandon Teegen on the CX Infrastructure Gap Nobody's Talking About
The contact center is ground zero for agentic AI, and most enterprises have an infrastructure gap they haven't fully reckoned with yet. In this episode, Shawn sits down with Brandon Teegen, VP of Solutions at Cresta AI, to explore what happens ...
Build What Differentiates, Buy What Accelerates: AI That Earns Customer Trust in Financial Services
Most financial institutions are approaching AI backwards — starting with the technology and working toward the use case, rather than the other way around. Karan Kashyap, CEO of Posh AI, has spent eight years helping banks and credit unions depl...
Identity Is the New Edge: A Field CISO's Playbook for Identity Security and AI Threats
Attackers don't need a zero-day anymore. A stolen username and password, accelerated by AI, is cheaper, faster, and harder to detect. In this episode, Brian Zimmer, Field CISO at CyberMaxx, joins Shawn to break down why identity is the real per...
Kore.ai on Enterprise AI Adoption: Multi-Agent Orchestration, Bounded Autonomy, and the Shadow AI Problem
Most enterprises are still shoehorning AI into structures built for a different era, the horseless carriage problem. In this episode, Shawn is joined by Cobus Greyling, AI Evangelist at Kore.ai, and Carl Katz, VP of Global Technology Partners, ...
Data Minimization in 2026: What CIOs and CISOs Need to Know About Unstructured Data, AI, and Cyber Resilience
Unstructured data now makes up 85–90% of everything enterprises create, and most of it is sitting unmanaged on your network, quietly inflating costs, widening your attack surface, and undermining your AI initiatives. In this episode, Shawn sits...
Enterprise AI Without the Hype: A Field Guide from Pega Systems CIO David Vidoni
Everyone is talking about AI, but far fewer organizations are actually scaling it. David Vidoni, CIO at Pega Systems, joins Shawn Cordner of Amplix to cut through the noise and get practical. The conversation covers where enterprise...
From Vibe Coding to Business Value: A CTO's Playbook for AI in Software Development with Vin DiPippo
AI is rewriting the rules of software development, but are your teams and processes ready to capture the value? Vertikal6 CTO Vin DiPippo joins host Shawn Cordner to cut through the hype, revisit the hard lessons of vibe coding, and lay out wha...
Zoom Global CIO Gary Sorrentino on AI, CX, and the Future of Human Change Management
What does AI actually change about customer experience, and what doesn’t? In this episode, Shawn Cordner sits down with Gary Sorrentino, Global CIO of Zoom, to explore how one of the world’s most recognizable collaboration platforms...
Practical AI and CX Lessons from Wyndham’s Contact Center Leader
In this episode of The Amplitude of Tech, Shawn Cordner talks with Joe DeLuca, Senior Director of Voice, Contact Center, and Collaboration at Wyndham Hotels & Resorts, about what it really takes to apply AI in customer experience without sa...
