The Amplitude of Tech
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.
Episodes
26 episodes
Amplix Cybersecurity Leader Sanjay Deo on Claude Mythos and the New Speed of Cyberattacks
AI is now finding and exploiting vulnerabilities in seconds, not weeks, and most enterprises still have unpatched machines and end-of-life systems sitting exposed on their networks. In this Inside Amplix episode, Shawn sits down with Sanjay Deo...
Omilia's John Diatto on Conversational AI, Orchestration, and the End of the IVR
The line between deterministic and probabilistic AI is one of the most consequential, and least understood, decisions in enterprise contact center design. In this episode, Shawn sits down with John Diatto, who heads channel sales for Omilia in ...
Amplix President Adam Rennert on the State of CX, AI Hype, and Real Contact Center ROI
Everyone wants AI in their contact center, but chasing the newest shiny object is often the wrong move. In this Inside Amplix episode, Shawn sits down with Amplix President Adam Rennert to break down the real state of CX heading into 2026: wher...
What a Chief AI Officer Actually Does, and Why Every Enterprise Needs One
The Chief AI Officer is one of the fastest-emerging roles in enterprise technology, and most organizations still don't know what it actually requires. In this episode, Shawn sits down with Ed Keisling, Chief AI Officer at Progress Software, to ...
Amplix CEO Dan Gill on Shadow AI, Smarter IT Spend, and the State of the Market
The pressure to act on AI has reached the board level, but most enterprises are still scrambling to close the gap between shadow AI in the wild and a governed, sanctioned strategy. In this inaugural Inside Amplix episode, Shawn sits down with A...
Brandon Teegen on the CX Infrastructure Gap Nobody's Talking About
The contact center is ground zero for agentic AI, and most enterprises have an infrastructure gap they haven't fully reckoned with yet. In this episode, Shawn sits down with Brandon Teegen, VP of Solutions at Cresta AI, to explore what happens ...
Build What Differentiates, Buy What Accelerates: AI That Earns Customer Trust in Financial Services
Most financial institutions are approaching AI backwards — starting with the technology and working toward the use case, rather than the other way around. Karan Kashyap, CEO of Posh AI, has spent eight years helping banks and credit unions depl...
Identity Is the New Edge: A Field CISO's Playbook for Identity Security and AI Threats
Attackers don't need a zero-day anymore. A stolen username and password, accelerated by AI, is cheaper, faster, and harder to detect. In this episode, Brian Zimmer, Field CISO at CyberMaxx, joins Shawn to break down why identity is the real per...
Kore.ai on Enterprise AI Adoption: Multi-Agent Orchestration, Bounded Autonomy, and the Shadow AI Problem
Most enterprises are still shoehorning AI into structures built for a different era, the horseless carriage problem. In this episode, Shawn is joined by Cobus Greyling, AI Evangelist at Kore.ai, and Carl Katz, VP of Global Technology Partners, ...
Data Minimization in 2026: What CIOs and CISOs Need to Know About Unstructured Data, AI, and Cyber Resilience
Unstructured data now makes up 85–90% of everything enterprises create, and most of it is sitting unmanaged on your network, quietly inflating costs, widening your attack surface, and undermining your AI initiatives. In this episode, Shawn sits...
Enterprise AI Without the Hype: A Field Guide from Pega Systems CIO David Vidoni
Everyone is talking about AI, but far fewer organizations are actually scaling it. David Vidoni, CIO at Pega Systems, joins Shawn Cordner of Amplix to cut through the noise and get practical. The conversation covers where enterprise...
From Vibe Coding to Business Value: A CTO's Playbook for AI in Software Development with Vin DiPippo
AI is rewriting the rules of software development, but are your teams and processes ready to capture the value? Vertikal6 CTO Vin DiPippo joins host Shawn Cordner to cut through the hype, revisit the hard lessons of vibe coding, and lay out wha...
Zoom Global CIO Gary Sorrentino on AI, CX, and the Future of Human Change Management
What does AI actually change about customer experience, and what doesn’t? In this episode, Shawn Cordner sits down with Gary Sorrentino, Global CIO of Zoom, to explore how one of the world’s most recognizable collaboration platforms...
Practical AI and CX Lessons from Wyndham’s Contact Center Leader
In this episode of The Amplitude of Tech, Shawn Cordner talks with Joe DeLuca, Senior Director of Voice, Contact Center, and Collaboration at Wyndham Hotels & Resorts, about what it really takes to apply AI in customer experience without sa...
From Pilot to Performance: Lessons from Enterprise AI in 2025 and What to Expect in 2026
After a year of pilots and proofs-of-concept, many enterprises are now asking harder questions about outcomes, ROI, and long-term strategy. In this episode, Scott Weiner of NeuEon revisits his 2025 AI predictions and evaluates what played out a...
Scaling AI in the Enterprise: Lessons, Risks, and Realities
As enterprise interest in AI accelerates, many organizations are discovering that success depends far less on models and far more on the systems that surround them. In this episode, Scott Weiner joins the conversation to unpack what actually ch...
Human-Centered AI in Healthcare: Balancing Innovation, Security, and Patient Outcomes
In this episode of The Amplitude of Tech, host Shawn Cordner sits down with Patrick Chilcott, Chief Financial Officer of Riverside Community Care, for a candid conversation on the realities facing behavioral healthcare organizations to...
Beyond the AI Hype: Brand, Data, and the Future of Human-Centered Technology
AI is reshaping marketing, customer experience, and enterprise technology faster than most organizations can keep up, but speed alone doesn’t guarantee better outcomes.In this episode, Shawn Cordner sits down with Jared Ruth, Founder of ...
Cybersecurity Fatigue, AI Threats, and What Enterprises Must Do Next: Insights from Sanjay Deo
Welcome back to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer and employee experience.In this episode, Sh...
AI, CX, and the Next Era of Contact Centers: Insights from Five9’s Steve Blood
Welcome to The Amplitude of Tech podcast, produced by Amplix, where we explore the technologies, trends, and strategies shaping the future of customer experience.In this episode, Shawn Cordner sits down with Steve Blood, VP of Market Int...
Balancing People, Process & AI: The Future of BPO with Andrew Griffiths
Welcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer experience.In this episode, Shawn Cordner sits down with ...
Securing the Modern Enterprise: Cybersecurity, AI & the Human Factor with Adam Winston
Welcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology leaders and innovators to explore the trends transforming IT and customer experience.In this episode, Shawn Cordner speaks with Adam Winston...
From Data to Outcomes: AI, Culture, and the Business Value Shift with RapidScale’s Robby Gulri
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss to...
Turning Conversations into Growth: AI & Voice Intelligence with RingCentral’s Amir Hameed
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s tra...
Measuring the ROI of Voice AI: Key KPIs for Success with PolyAI's Steven Fine
Welcome to The Amplitude of Tech Podcast, hosted by Shawn Cordner, CMO at Amplix. This episode features Steven Fine, Senior Value Consultant at Poly.AI, who shares his expertise on measuring the ROI of voice AI and how organizations can identif...
