The Amplitude of Tech
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.
The Amplitude of Tech
Turning Conversations into Growth: AI & Voice Intelligence with RingCentral’s Amir Hameed
Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Amir Hameed—SVP of Global Technical Solutions & Innovation at RingCentral—demystifies AI-driven conversation intelligence and its power to shrink churn, grow revenue, and safeguard compliance.
Drawing from global engagements across finance, healthcare, and hospitality, Amir explains how analyzing 100 % of voice, chat, and social interactions surfaces hidden friction points, guides agents in real time, and feeds product roadmaps with customer-validated insight. The discussion covers:
- Using AI to spot churn signals and upsell cues
- Consolidating UCaaS, CCaaS, and AI to slash tool sprawl and maintenance cost
- Automating the mundane so employees can focus on high-value work
- Guard-railing AI for HIPAA, FINRA, and emerging regulatory mandates
Whether you’re modernizing a legacy contact center or making the business case for AI, this conversation arms you with the data points, pilot tactics, and governance frameworks to succeed.