The Amplitude of Tech

Human-Centered AI in Healthcare: Balancing Innovation, Security, and Patient Outcomes

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In this episode of The Amplitude of Tech, host Shawn Cordner sits down with Patrick Chilcott, Chief Financial Officer of Riverside Community Care, for a candid conversation on the realities facing behavioral healthcare organizations today.

Patrick shares an insider’s perspective on razor-thin margins, shifting reimbursement models, rising cybersecurity risks, and how technology leaders can respond without losing sight of what matters most: patient outcomes and human-centered care. The discussion spans AI-driven clinical documentation, telehealth, cybersecurity resilience, vendor negotiation strategies, and why nonprofit healthcare organizations must increasingly think like for-profit businesses to survive.

This episode offers practical insights for healthcare executives, technology leaders, and finance teams navigating AI adoption, cost pressure, and regulatory complexity, while still delivering high-quality, compassionate care.