It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Hospitality Isn’t Dead. Your Trapped in Outdated Training (Here's How to Fix It)
Everyone says “hospitality is dying,” but that’s dead wrong. The problem isn’t hospitality, it’s the way we train it.
After working with 300+ restaurants worldwide and talking to over 1,000 owners, I’ve seen the same issues everywhere:
• Staff who can’t deliver hospitality at a high level
• Leaders who struggle to inspire consistency
• Teams who’ve become transactional instead of relational
It’s not about saying the right script or smiling more, it’s about rewiring the mindset.
We’ve evolved training from surface-level tactics to deep mindset work that builds buy-in, motivation, and self-leadership.
In this episode, I break down:
✅ Why pre-COVID training models no longer work
✅ The three layers of hospitality training: Tactical, Excellence, and Emotional
✅ How to build self-motivated teams that actually deliver world-class hospitality
✅ The secret to connecting your team’s “why” with your company’s “why”
If you’re ready to stop training the same way as everyone else and start leading like an innovator, this episode is for you.