It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Latest Episodes
Service vs. Hospitality: How Chick-fil-A’s Strategy Changes Everything
What separates good customer service from unforgettable hospitality?In this video, we break down how Chick-fil-A built one of the strongest hospitality cultures in the restaurant industry—and why that culture has become such a powerful ...
How Chick-fil-A & Hillstone Execute Hospitality Training
What do Chick-fil-A and Hillstone understand about hospitality training that most restaurants miss?In this podcast, we break down how Chick-fil-A and Hillstone execute hospitality training to create consistent guest experiences, stronge...
10 years of No Bs Hospitality Training in 15 mins
Here's 10 years of hospitality training, leadership lessons, and guest experience strategy in less than 15 minutes!If you work in a restaurant, bar, hotel, hospitality business, or lead a customer-facing team, this video breaks down wha...
This Mindset Hack Separates Great Restaurant Owners From the Rest
Great restaurant owners don’t ask, “Why can’t we do this?” They ask, “How can we make it work?”In this podcast, Preston Lee breaks down one of the biggest mindset differences between restaurant owners who stay stuck and those who contin...
The Secret to Building a Michelin-Star Restaurant Team | Josiah Citrin & Preston Lee
What does it really take to build a restaurant team capable of delivering Michelin-level hospitality?In this conversation, Michelin-star chef and restaurateur Josiah Citrin shares the lessons he’s learned from decades of building restau...