It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Fix Your Restaurant's Hospitality with THESE 5 Simple Steps
Restaurants were built on hospitality, yet it’s harder than ever to find. From pancake houses to fine dining, guests feel the drop, and owners are frustrated. The truth? Hospitality isn’t dying… our training and leadership systems are outdated.
So in this video, I break down why traditional restaurant training no longer works and reveal the 5 Phases every top-performing restaurant uses to rebuild genuine hospitality from the inside out.
You’ll learn:
1️⃣ Why outdated training kills culture and guest experience
2️⃣ The 4 cornerstones of Advanced Leadership every manager must master
3️⃣ How to build High-Level Systems that eliminate chaos and micromanagement
4️⃣ What Dynamic Training really looks like (and why your team quits without it)
5️⃣ How to systematize Follow-Up and Accountability for lasting excellence
After helping scale over 300 restaurants worldwide, these exact systems are what separates the top 10% from the rest.