It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
The Hidden $27M System Behind the World’s Most Profitable Restaurant
What if I told you the most profitable full-service restaurant chain in America doesn’t sell steak, sushi, or seafood, but soup dumplings?
This is the story of Din Tai Fung, the quiet empire that turned discipline, patience, and systematized hospitality into $27 million per location… nearly double what the next best chain makes.
In this video, I break down how a tiny oil shop in post-war Taipei transformed into a Michelin-starred global brand and the invisible leadership and training systems that make it all possible.
You’ll learn:
1️⃣ The key milestones that built Din Tai Fung piece by piece
2️⃣ The trial and error (and near failures) that shaped their playbook
3️⃣ The exact systems of hospitality that drive $27M per-unit sales
This isn’t just a story about dumplings. It’s a masterclass in culture, consistency, and leadership, the same systems you can copy to scale your restaurant without collapsing.
If you want to build a business that grows with discipline, not chaos, this video is for you.