It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Give me 20 Minutes and I'll Fix Your Restaurant's Leadership Problem
Most restaurant owners don’t have a hospitality problem, they have a leadership problem.
After working with over 300 restaurants worldwide, I’ve seen the same pattern repeat itself: poor training, lack of structure, weak growth culture, and misaligned leadership. When your team struggles with hospitality, upselling, or morale, those are symptoms, not root causes.
In this presentation, I break down the four biggest reasons people quit their jobs and how to fix each one inside your restaurant or club:
1️⃣ Poor Leadership
2️⃣ Poor Training
3️⃣ Lack of Growth
4️⃣ Pay (the least important one)
We’ll cover how to build a high-performing leadership culture that actually gives your people the tools, targets, and mindset to win, from advanced leadership systems to daily realignment routines with your staff.
Learn how to:
-Build infinite-mindset leadership (long-term impact over short-term fixes)
-Create dynamic, ongoing training that actually sticks
-Develop your team into leaders who love coming to work
-Use the 80/20 Rule to eliminate bottlenecks and lead more effectively
-Transform “restaurant chaos” into a culture of consistency and growth
Because when leadership levels up, everything changes: Hospitality, culture, profits, retention, and reputation.