It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Hospitality Training
Most people think hospitality is about perfect service, polished lines, flawless timing, or saying the “right” thing. But real hospitality isn’t a script. It’s communication.
Thats why I break down what I call “the art of communication”, the most powerful skill your team can learn to elevate hospitality, build connection, and grow confidence both in and out of work.
I share a real story from a restaurant I work with, where an unpolished, passionate server delivered better hospitality than most veterans, simply because he communicated with consistency and confidence.
So listen or watch as I unpack how to teach your team to:
✅ Excite through education (not scripts)
✅ Build confidence through reps and discomfort
✅ Communicate with passion, not perfection
✅ Rewire their mindset for personal and professional growth
This is how you turn hospitality from a checklist into a culture.