It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
I Analyzed Over 1,000 Restaurants...Top 10% Do This
The Top 10% of Restaurants All Do THIS — And Now You Can Too
After analyzing 1,000+ restaurants, we discovered one undeniable truth:
The top 10% all master the experience flow.
Not steps of service.
Not scripts.
Not generic hospitality training.
The entire guest journey, mapped, systematized, and executed at a high level.
So in this video, I break down the exact experience flow every high-performing restaurant uses.
This is the framework that separates “average” from elite hospitality and it’s exactly what companies like Ritz-Carlton, Chick-fil-A, and Carbone obsess over.
So if your a Restaurant owner, GM, manager or leader who want:
• Consistent guest experience
• Elevated service
• Higher check averages
• More reviews
• Staff buy-in
• Customer loyalty & retention
• A restaurant that finally runs smoothly
Then you need to watch this.