It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
The #1 Reason Restaurants Break and How to Fix It
Scaling a restaurant from 1… to 4… to 5 locations is exciting, until the cracks start showing.
Most restaurant owners think their biggest problem is hiring, training, or systems.
But the REAL breakdown happens in one place only:
👉 The implementation phase on the floor.
In this podcast, I break down the exact reason growing restaurant groups lose consistency, hospitality standards slip, and why even the best training falls apart the moment your new employees hit the floor.
You'll learn:
✅ The 3 onboarding phases every restaurant must master
— Expectation
— Commitment
— Implementation (where 99% fail)
✅ Why your floor environment destroys your training
✅ How inconsistent leadership, follow-up, and accountability sabotage growth
✅ How to fix hospitality gaps before opening your next location
✅ How to get managers to hold standards without fear of “losing staff”
✅ Why “toxic top performers” aren't actually irreplaceable
✅ The simple 3-item system to rebuild your floor standards and get consistency FAST
If you’re opening more locations, or planning to, this podcast will save you hundreds of hours, thousands of dollars, and protect your brand from collapsing under its own growth.