It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
20 Years of Restaurant Turnarounds in 15 Minutes (Thank Me Later)
Most restaurant owners think inconsistency is a training problem.
It’s not.
In this podcast, I break down the real reason your hospitality, performance, and leadership fluctuate and why micromanaging, more meetings, or adding extra paperwork never solves it.
Instead, you’ll learn the 4 drivers that create inconsistency inside any restaurant and how the top 10% fix them:
Here's what I go over:
✅ Why leadership is the #1 reason employees quit
✅ The 3 leadership skills every restaurant must develop
✅ The exact training structure that removes burnout and inconsistency
✅ How to build growth metrics that keep staff motivated past month 6
✅ Why pay is the least important factor in retention
✅ How to stop 'quietly quitting', excuses, and low accountability
✅ How consistency creates maximum guest retention (80% of your revenue)
If you want a team that performs the same when you’re NOT in the building…
If you’re tired of repeating yourself, micromanaging, and fighting fires…
If you want true hospitality + consistency, the kind that builds a loyal guest base…
This is the blueprint.