It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Hospitality Isn’t in The Training...It’s in The Selling
Hospitality isn’t dying, the way we train it is.
In this presentation, I break down the hospitality mindset that most restaurants completely miss. If you’ve ever wondered why your team can smile, say the right words, follow the script… and STILL fail to deliver real hospitality, this is for you.
Most restaurants try to fix the symptom, the surface-level smiles, greetings, and scripts. But the real game is underneath the iceberg: the cause.
That’s where loyalty, retention, culture, and real guest experience are built.
Inside this training, I break down:
🔥 Why hospitality feels rare today
🔥 Why scripts don’t create connection
🔥 Why Gen Z isn’t motivated by money, and what actually drives them
🔥 The real difference between service vs. hospitality (your team MUST know this)
🔥 Why hospitality is innate in everyone
🔥 How Chick-fil-A, In-N-Out, and elite teams build buy-in, growth, and purpose
🔥 The one mindset shift that makes training actually STICK
🔥 Why accountability is the #1 missing skill in restaurants
🔥 How “employee experience” determines your guest experience
🔥 The 'Moneyball' lesson every operator needs: put the right people in the right roles
If you want to build a team that gives unconditional hospitality, creates trust with guests, stays bought in, and actually cares, it starts with the mindset.
This is how you develop your people.
This is how you build culture.
This is how you thrive instead of survive.