It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
These Are The 3 Biggest Mistakes Restaurants Make
You’re not struggling because your food is bad.
You’re not struggling because “there aren’t enough good people.”
You’re struggling because the systems your team needs to win… don’t exist yet.
After analyzing 1,000+ restaurants, from $500K mom-and-pops to $25M multi-unit groups...I found the same three problems destroying operations, margins, culture, and consistency:
1. No clarity or tools for your staff
Most owners assume people know what “follow up,” “lead,” or “hold accountable” means. They don’t.
And when people don’t have clarity, they fail.
Executors can only execute what you actually define.
2. Broken or nonexistent training
Restaurants think they train well because they have a binder.
Wrong.
If training isn’t mapped, evaluated, communicated, and consistent, you’re burning employees AND guests for 6 months while they “figure it out.”
Consistency comes from systems, not hope.
3. Zero leadership development
The average restaurant “promotes” someone, hands them keys, and wishes them luck.
But leaders aren’t born, they’re built.
And without a real development program, you’ll keep losing your best people and stalling your growth.
In this podcast you will learn to fix these three things in your restaurant today.