It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Hospitality Training in 15 Mins...
Most businesses say they care about hospitality, but very few actually practice it consistently.
In this presentation, I go over why true hospitality is rare, why it has nothing to do with tips, pay, or recognition, and why the mindset of “I’ll do more when I get paid more” keeps people and businesses stuck at average results in and out.
To this live audience, I go over:
- Why hospitality must be selfless to be effective
- The quote that changed my career: “The person who does more than they’re paid for will soon be paid for more than they do”
- The Lobster Effect and why growth always requires discomfort
- Service vs. hospitality and why experience always wins-
- How Chick-fil-A built a $25B brand by obsessing over guest experience
- Why consistency matters more than talent
- Finite vs. Infinite mindset in leadership and hospitality
Hospitality today has become a luxury and that’s exactly why businesses that get it right stand out, grow faster, and win long-term. This is the key to training Hospitality and opporunity for anyone that watches.