It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Most Restaurants Get Hospitality Wrong (They Overlook This)
Most restaurants don’t fail because of bad food, they fail because of missed details.
Hospitality is NOT one big moment, but a series of small, often-overlooked details that either elevate or quietly destroy the guest experience. From dirty or creased menus, sticky booths, and slow touch points to transactional service that lacks care...these small mistakes create friction that guests feel, even if they can’t always explain it.
When hospitality is strong, it creates emotional padding that makes guests more forgiving when mistakes happen; when service is purely transactional, even small errors feel much bigger. The key takeaway is that restaurant owners and leaders must intentionally map, systemize, train, and manage the entire guest journey so small details are executed at a high level, protecting the experience and driving loyalty.
So if you want to learn how to scale and grow your restaurant the right way. This video is for you....