It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
The Hospitality Mindset That Creates Top Performers (And More Money)
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Whether you work in a restaurant, a private club, or any service business, your real job isn’t just to do tasks it’s to make people feel valued. In this presentation, I explain why hospitality is really about the small moments, not just grand gestures, how “micro-dosing hospitality” creates massive loyalty, and why a guest-first or member-first mindset changes everything. When people feel seen, remembered, and appreciated, they come back and they tell others.
So if you are in the hospitality industry or any business, in this video you will learn:
-The Napoleon Hill principle that changes how top performers think
-Why personal growth requires discomfort
-Why the best employees always get paid more eventually
-The difference between average workers and high-value people
-Why hospitality (and business) is really about creating experiences
-How small moments create massive loyalty
-Why “member first” or “guest first” thinking changes everything