It’s Not You—It’s Your Hospitality
It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.
Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.
If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.
Because at the end of the day, it’s not you—it’s your hospitality.
It’s Not You—It’s Your Hospitality
Why Most Restaurants Fail at Training Gen Z — And What Actually Works
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Why is it so hard to train Gen Z in restaurants? Why do so many restaurant owners, managers, and leaders feel like Gen Z employees don’t care, won’t commit, and walk out at the first sign of accountability?
Well, in this powerful podcast I explain exactly why training Gen Z feels broken, what’s actually happening beneath the surface, and how you can systematize your training, hiring, and accountability so Gen Z gets bought in, stays longer, and performs at a higher level.
The truth is… training Gen Z is absolutely possible.
High-performing hospitality groups do it every single day.
Brands like Chick-fil-A are living proof that Gen Z can thrive inside structured, mission-driven environments with high standards and clear expectations.
So that's why, I cover:
✔️ Why Gen Z isn’t motivated by money the same way previous generations were
✔️ The real reason Gen Z quits (and it’s not accountability)
✔️ How purpose, mission, and structure drive Gen Z performance in ways you didn't realize
✔️ The 3-phase system to train Gen Z successfully
✔️ How to create consistency and accountability without losing people
I walk through my Expectation Phase, Commitment Phase, and Reinforcement Phase so you can build a repeatable system that creates clarity, buy-in, and execution.
If you’re tired of constantly rehiring…
If your training feels inconsistent…
If your standards aren’t sticking…
This podcast will give you a framework to fix it.
Your job as a leader isn’t to complain about Gen Z.
Your job is to build an environment where Gen Z can win.