Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX.

Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience.

Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this podcast will be for you. 

Each episode provides insightful stories, practical tips and a behind-the-scenes look at what’s driving exceptional customer experiences in different sectors.