The Art & Heart of CX
Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX.
Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience.
Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this podcast will be for you.
Each episode provides insightful stories, practical tips and a behind-the-scenes look at what’s driving exceptional customer experiences in different sectors.
The Art & Heart of CX
Latest Episodes
Neeta Lachmandas
A coffee machine worth over $2,000 gets delivered upside down and balanced precariously on a gate, and nobody wants to own the problem. That one story opens up a bigger conversation about modern customer experience in the latest episode of The ...
Derrin Brown
A great live site makes strangers feel like teammates, and a bad one makes you wonder why anyone left the couch. Georgie is joined by returning guest Derrin Brown to pull apart what the FIFA World Cup is teaching us about customer experience in...
MEP Meetings & Exhibition Planners
This episode comes straight from The Meetings Show floor in Singapore, as Georgie chats with Richard Soo from MEP talk about this client experience, and explore what “great customer experience” actually looks like when clients are stressed and ...
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Ready Set
Searching for clothes, trying them on and choosing them can be stressful enough, but imagine if there is more to the story.In this episode, Georgie is joined by Cynthia Kralik, CEO of Ready Set, a charitable organisation helping job seek...
Season Opener with Katrina de Jersey
You can’t “deliver a great event” if you don’t first sell a believable story. In this opening episode of Season 2, Georgie is joined by strategic communications and crisis management specialist Katrina de Jersey, whose career spans...
