The Art & Heart of CX
Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX.
Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience.
Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this podcast will be for you.
Each episode provides insightful stories, practical tips and a behind-the-scenes look at what’s driving exceptional customer experiences in different sectors.
Episodes
12 episodes
Derrin Brown
A great live site makes strangers feel like teammates, and a bad one makes you wonder why anyone left the couch. Georgie is joined by returning guest Derrin Brown to pull apart what the FIFA World Cup is teaching us about customer experience in...
MEP Meetings & Exhibition Planners
This episode comes straight from The Meetings Show floor in Singapore, as Georgie chats with Richard Soo from MEP talk about this client experience, and explore what “great customer experience” actually looks like when clients are stressed and ...
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Ready Set
Searching for clothes, trying them on and choosing them can be stressful enough, but imagine if there is more to the story.In this episode, Georgie is joined by Cynthia Kralik, CEO of Ready Set, a charitable organisation helping job seek...
Season Opener with Katrina de Jersey
You can’t “deliver a great event” if you don’t first sell a believable story. In this opening episode of Season 2, Georgie is joined by strategic communications and crisis management specialist Katrina de Jersey, whose career spans...
Season Finale with Lucy Keeler
What if the best tech in the room is not the headline, but the quiet partner to story, sound and people? In the finale of Season 1, Georgie is joined by Lucy Keeler, Board Member at the National Art School, former curator of Vivid Sydney Light ...
Australian Events Industry Collective
Ever left a venue thinking, that could have been so much easier? In this episode, Georgie is joined by Derrin Brown as they dig into the small, human decisions that turn chaos into calm and moments into memories.Previsualisation, crowd ...
Tennis Australia (Australian Open)
Step behind the gates of Tennis HQ and discover how a Grand Slam designs for joy, speed and inclusion at massive scale. In the latest episode of The Art & Heart of CX, Georgie Stayches sits down with Karen Clydesdale, Head of Cu...
Melbourne Holocaust Museum
Dr Breann Fallon, CEO, Melbourne Holocaust Museum joins Georgie in this episode to unpack how architecture, people and data combine to create a visitor journey that is both compassionate and deeply effective.When people think customer ex...
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The Badminton Horse Trials
Step behind the scenes of one of the world's most prestigious equestrian events as Event Director Jane Tuckwell reveals the remarkable complexity of managing the Badminton Horse Trials. From its humble beginnings in 1949 as a training opportuni...
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Mr B's Emporium
What happens when two lawyers abandon their careers to follow a bookish dream? Nic Bottomley and his wife Juliet found themselves in Seattle's Elliott Bay Book Company on the first day of their honeymoon in 2004, captivated by a bookshop "full ...
