The Art & Heart of CX
Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX.
Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience.
Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this podcast will be for you.
Each episode provides insightful stories, practical tips and a behind-the-scenes look at what’s driving exceptional customer experiences in different sectors.
Episodes
8 episodes
Season Finale with Lucy Keeler
What if the best tech in the room is not the headline, but the quiet partner to story, sound and people? In the finale of Season 1, Georgie is joined by Lucy Keeler, Board Member at the National Art School, former curator of Vivid Sydney Light ...
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Season 1
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Episode 8
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53:44
Australian Events Industry Collective
Ever left a venue thinking, that could have been so much easier? In this episode, Georgie is joined by Derrin Brown as they dig into the small, human decisions that turn chaos into calm and moments into memories.Previsualisation, crowd ...
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Season 1
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Episode 7
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1:23:38
Tennis Australia (Australian Open)
Step behind the gates of Tennis HQ and discover how a Grand Slam designs for joy, speed and inclusion at massive scale. In the latest episode of The Art & Heart of CX, Georgie Stayches sits down with Karen Clydesdale, Head of Cu...
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Season 1
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Episode 6
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52:48
Melbourne Holocaust Museum
Dr Breann Fallon, CEO, Melbourne Holocaust Museum joins Georgie in this episode to unpack how architecture, people and data combine to create a visitor journey that is both compassionate and deeply effective.When people think customer ex...
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Season 1
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Episode 5
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53:37
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The Badminton Horse Trials
Step behind the scenes of one of the world's most prestigious equestrian events as Event Director Jane Tuckwell reveals the remarkable complexity of managing the Badminton Horse Trials. From its humble beginnings in 1949 as a training opportuni...
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Season 1
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Episode 4
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48:57
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Mr B's Emporium
What happens when two lawyers abandon their careers to follow a bookish dream? Nic Bottomley and his wife Juliet found themselves in Seattle's Elliott Bay Book Company on the first day of their honeymoon in 2004, captivated by a bookshop "full ...
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Season 1
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Episode 3
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49:46
