The Art & Heart of CX
Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX.
Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience.
Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this podcast will be for you.
Each episode provides insightful stories, practical tips and a behind-the-scenes look at what’s driving exceptional customer experiences in different sectors.
The Art & Heart of CX
Season Finale with Lucy Keeler
What if the best tech in the room is not the headline, but the quiet partner to story, sound and people? In the finale of Season 1, Georgie is joined by Lucy Keeler, Board Member at the National Art School, former curator of Vivid Sydney Light Festival and until recently the Head of Strategy Experiences at Luna Park Sydney, to discuss this very question.
This episode sees them talking about designing feelings first, why audiences tire of spectacle without substance and how the most memorable moments still hinge on human performance.
It is the perfect episode to wrap up the season as they discuss culture, sensory design, storytelling, why rest spaces matter and why handcraft, drawing and live skills are resurging as audiences seek authenticity they can feel, not just see. In fact this episode includes many side quests, each as fun and as interesting as the one before.
Tune into this episode and you’ll leave with practical ways to use sound, pacing and narrative to lift memory and meaning, plus a reminder that the cast, not the console, carries the promise.
Enjoy the episode, share it with a friend who builds experiences, and leave a review to help others find the show.
Georgie Stayches, host of The Art & Heart of CX, brings a human lens to how businesses design Customer Experience (CX). She explores how every little detail impacts how a customer interprets, experiences and recalls a situation - from our senses to the built and natural environments - and how this can impact brand loyalty, word of mouth marketing and revenue.
Each episode she invites a special guess from all works of life and industries to share what they consider the art and hear of CX.
Want to hear more from Georgie? Her keynote presentations inspire audiences with real-world strategies to elevate CX, understand human behaviour and build lasting audience loyalty.
Find out more at georgiestayches.com