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The Digital Servitization Exchange Podcast
Connecting research and practice in the transformation from products to digital services.
The Digital Servitization Exchange Podast explores how manufacturers create and capture value through services and software. Designed for both researchers and practitioners, the podcast brings together academic insight and industry experience to unpack the concepts, challenges, and opportunities driving digital servitization.
Each episode delves into themes such as service innovations, subscription models, industrial IoT, digital platform ecosystems, and organizational transformation. Rather than focusing on individual voices, the podcast emphasizes relevant topics that matter across domains — offering evidence-based perspectives for academics and actionable ideas for business professionals.
By bridging theory and practice, The Digital Servitization Exchange Podcast provides a space where learning flows both ways: from research to real-world implementation, and from practice back to research.
Ideal for: academics, doctoral researchers, industrial leaders, digital transformation managers, service strategists, and anyone shaping the future of digitally enabled services.
The Digital Servitization Exchange Podcast
#18 Lumada Platform — Reinventing Hitachi Through Data
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Description
Hitachi reinvented itself through Lumada, a digital platform that transformed a century-old industrial giant into a data-driven solutions leader. We explore how Lumada connects IoT, analytics, and AI to bridge the physical and digital worlds—powering smarter energy systems, rail networks, factories, and cities. The conversation highlights Lumada not just as a technology stack, but as a business transformation engine: reshaping Hitachi’s organization, enabling co-creation with customers and partners, and shifting the company toward recurring, outcome-based digital services. From cultural change and platform monetization to global expansion and measurable business impact, this episode shows how Lumada became the backbone of Hitachi’s Social Innovation strategy—turning data into insight, and insight into sustainable value.Lumada — Reinventing Hitachi Through Data, Co-Creation, and Impact In this episode, we unpack how Hitachi reinvented itself through Lumada, a digital platform that transformed a century-old industrial giant into a data-driven solutions leader. We explore how Lumada connects IoT, analytics, and AI to bridge the physical and digital worlds—powering smarter energy systems, rail networks, factories, and cities. The conversation highlights Lumada not just as a technology stack, but as a business transformation engine: reshaping Hitachi’s organization, enabling co-creation with customers and partners, and shifting the company toward recurring, outcome-based digital services. From cultural change and platform monetization to global expansion and measurable business impact, this episode shows how Lumada became the backbone of Hitachi’s Social Innovation strategy—turning data into insight, and insight into sustainable value.
Key words
Platform Transformation, Co-Creation, Industrial AI, Data-to-Value, Social Innovation