Building Better Relationships in Construction
This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construction Managers by Paul Schwinghammer
Building Better Relationships in Construction
How to Fire a Subcontractor and Maintain Respect
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Episode 15 of Building Better Relationships in Construction covers Chapter 15 of Paul Schwinghammer’s book: “How to Fire a Subcontractor and Maintain Respect.” The hosts outline Paul’s “Fire, Then Affirm” approach: be direct about the decision, cite documented performance or fit issues, then genuinely affirm at least one positive trait. Deliver the conversation privately, calmly, and succinctly; avoid insincerity; provide written follow-up outlining next steps, final dates, and payments. Document issues and attempts to remedy them to reduce legal and reputational risk. Handling firings with dignity preserves relationships, protects your brand, attracts better partners, and models fair culture for your team. Practical tips: plan your script, stay factual, and offer appropriate transition help or references.