Building Better Relationships in Construction
This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construction Managers by Paul Schwinghammer
Building Better Relationships in Construction
Latest Episodes
The Paradox of “Lying” to Customers
Chapter 45: The Paradox of “Lying” to CustomersIn construction, honest estimates can sometimes feel like promises to clients. When a subcontractor, supplier, inspection, or unexpected problem causes a schedule to change, an estima...
It’s Time to “Manage” Expectations — The Power of Controlled Communication
Chapter 44: It’s Time to “Manage” Expectations — The Power of Controlled CommunicationIn construction, managing client expectations can be just as important as controlling schedules, budgets, and quality. Clients judge results aga...
“Embrace Criticism as a Leadership Tool.”
Episode 42, “Embrace Criticism as a Leadership Tool,” explains how construction leaders can turn criticism into an opportunity for growth rather than conflict. Criticism can reveal weaknesses in scheduling, quality, communication...