Building Better Relationships in Construction
This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construction Managers by Paul Schwinghammer
Podcasting since 2025 • 19 episodes
Building Better Relationships in Construction
Latest Episodes
Setting Specific Expectations
Episode 19, “Setting Specific Expectations,” explores how clear, detailed expectations are essential for trust, smooth execution, and a great client experience in construction. Drawing from the book Building Better Relationships, Alex and Sabri...
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10:32
Attending to the Little Things
Episode 18, “Attending to the Little Things,” explores how small actions create big trust with construction clients. Drawing from Paul Schwinghammer’s book Building Better Relationships, Alex and Sabrina explain that minor details—dust...
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9:36
Listening Well—The Power of Truly Hearing Your Customers
Episode 17 of “Building Better Relationships in Construction” is entitled: “Listening Well—The Power of Truly Hearing Your Customers." Effective listening is more than hearing words; it’s actively engaging with clients, acknowledging feel...
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10:35
Managing Anger to Strengthen Relationships
Episode 16 of “Building Better Relationships in Construction” is called Managing Anger to Strengthen Relationships, and explores how managing anger can strengthen relationships on job sites and with clients. Alex and Sabrina explain that ...
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9:09
How to Fire a Subcontractor and Maintain Respect
Episode 15 of Building Better Relationships in Construction covers Chapter 15 of Paul Schwinghammer’s book: “How to Fire a Subcontractor and Maintain Respect.” The hosts outline Paul’s “Fire, Then Affirm” approach: be direct about the decision,...
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9:09