Building Better Relationships in Construction
This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construction Managers by Paul Schwinghammer
Podcasting since 2025 • 12 episodes
Building Better Relationships in Construction
Latest Episodes
Responding When Attacked – The Power of Disarming
Episode 12 of “Building Better Relationships in Construction” unpacks the concept of “disarming” when you feel attacked. Alex and Sabrina explain that in high‑stress construction settings, the instinct is to argue, justify, or shut down when a ...
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9:01
Apologizing for Withdrawals—A Key to Maintaining Trust
Episode 11 of “Building Better Relationships in Construction” explores how apologies can repair “withdrawals” from the relationship bank account. Using Paul Schwinghammer’s framework, Alex and Sabrina explain that withdrawals are disappointment...
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7:25
Creating Space When Clients Go Off The Deep End
Episode 10 of “Building Better Relationships in Construction” explores how to handle clients who “go off the deep end.” Drawing from Paul Schwinghammer’s book, Alex and Sabrina explain that when a client is highly emotional, logic and explanati...
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8:55