Building Better Relationships in Construction
This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construction Managers by Paul Schwinghammer
Episodes
8 episodes
Gift Wrapping the Situation
Episode 8 explores Paul Schwinghammer’s “Gift Wrapping the Situation,” a simple communication technique for elevating client experience in construction. Instead of silently fixing issues or completing extras, teams should humbly tell clients wh...
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9:35
Be Strict, Then Give In
"Be Strict, Then Give In" technique from Paul Schwinghammer’s book, Building Better Relationships. This strategy helps construction professionals manage tense moments, such as picky drywall inspections, without damaging client trust.
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7:58
The Power of Over-Communicating "What is"
Episode 6 of Building Better Relationships in Construction explores why over-communicating the present is the most powerful tool builders have. Alex and Sabrina explain that silence during uncertainty—like waiting on custom windows—cre...
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8:11
Clear Communication with Subcontractors
Episode 5 of "Building Better Relationships in Construction" focuses on fostering strong relationships with subcontractors through effective communication, inspired by Paul Schwinghammer's book. Alex and Sabrina highlight the "relationship bank...
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11:41
Small Issues and Big Relationships
In Episode 4 of the podcast series "Building Better Relationships in Construction," hosts Alex and Sabrina delve into Chapter 4 of Paul Schwinghammer’s book, titled "The Luce Block – Small Issues and Big Relationships." They introduce a story t...
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9:03
Welcome to Building Better Relationships in Construction Episode 3
In Episode 3 of "Building Better Relationships in Construction," hosts Alex and Sabrina explore the concept of a "Relationship Bank Account" from Paul Schwinghammer's book, emphasizing its significance in the construction industry. The metaphor...
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9:17
The Power of Personal Communication in Building Trust
Episode 2 emphasizes that consistent, proactive personal communication is essential to building trust between construction managers and homeowners. While digital tools like texts and emails are useful for logistics, they fall short in creating ...
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9:13
Welcome to Building Better Relationships in Construction
Welcome to today’s episode of Building Better Relationships in Construction. In this episode, we explore the foundational idea that success in home building isn’t just about constructing quality homes—it’s about building strong, genuin...
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8:38