The Mad Food Critic
I spent over forty years in the food service industry, there are behind the scenes problems that need to be talked about and brought out into the open. I am using this podcast to not only expose hidden truths in the industry but be a voice of reason and hopefully find answers for the issues facing restaurant operators as well as patrons of the food service industry. I have been on all sides of the industry, grower, restaurant owner, designer, broker, trainer, written training programs for front of house as well as back of house.
Episodes
19 episodes
YOUR DISTRIBUTOR IS NOT YOUR BANK
QUESTIONS/COMMENTS 910-710-2259In my 40 years in the industry, I have seen and heard so much. However; one of the most dangerous things in the industry is not salmonella, it is food distributor line of credit, it kills more restaurants t...
DUDE!! WHERE'S MY TRUCK?
QUESTIONS/COMMENTS..910-710-2259Everyday food service sales reps get that dreaded call, where's my truck? Heated words, angry tone, all because someone did not establish a par level to ensure they could run their lunch service if the tru...
DON'T OBSESS OVER YOUR COMPETITION
DO YOUHAVE QUESTIONS OR COMMENTS 910-710-2259How much time do you spend watching your competition? What if you took that same energy and applied it to your restaurant?
ARE YOU REWARDING BAD BEHAVIOR?
QUESTIONS, COMMENTS, OR SUGGESTIONS. YOU CAN TEXT THEM TO ME AT 910-710-2259Restaurant owners, we have all been there, you have a skeleton crew and you are dependent on everyone showing up. We get into a pattern of ignoring bad behavior ...
GOOD... ISN'T GREAT
QUESTIONS OR COMMENTS TEXT ME @ 910-710-2259We have talked about the need for training, I have an experience that I just had with an upscale restaurant, let's see what the did right, and let's discover what they could do better.
ARE YOU WILLING TO LISTEN?
Questions, Comments, Suggestions? Text me @ 910-710-2259In my 40 years of seed to table experience I have heard so many restaurants ask for help. They hire consultants and pay thousands of dollars, here comes the crazy part, they a...
YOUR WHOLE STAFF MUST TASTE YOUR FOOD
If you have comments text them to 910-710-2259Today the Mad Food Critic looks at one of the biggest missed opportunities in training/team building.
BASIC KEYS TO RESTAURANT SUCCESS
t first glance of this episode you will think, I don't need basics. What if I told you that it is the basics that so many are getting wrong.
ONE LOCATION OR MULTIPLE?
Join the Mad Food critic today as we discuss what is the magic number of locations to have. One location or multiple?
STOP ADVERTISING LIKE YOU ARE TRYING TO GO OUT OF BUSINESS
We see it all the time, restaurants advertising on social media or other outlets. How many times are the patrons disappointed in the actual experience. Let's take a look at this controversial topic.
WHAT DOES IT COST TO SERVE MEDIOCRITY
I have heard operators say, no one ever complains about our food. Unfortunately, these days people will usually say, "it was fine" To me that is the worst thing someone can say. Yes, you can serve food that is subpar, people will notice, and yo...
DOES YOUR RESTAURANT HAVE AN IDENTITY CRISIS?
In the world of food service, sometimes we get wrapped up in the day to day operations and lose site of some important things, like, who we want to be. This is perfectly normal, but it can also be a perfect storm to unravel what we started out ...
WHAT IS A WOW FACTOR?
Restaurants should always strive to provide a wow experience. It is honestly the fastest way to become a successful restaurant. Let's take a deep dive on what it takes to provide a WOW experience.
TRAINING IS NOT SHOWING THEM WHERE THE FORKS GO
You own a restaurant, then you hire a new employee. What is your plan for training? Every restaurant should have a solid training program, regardless of size. Training is the best ingredient for ALL restaurants.
ARE WE BEING CATFISHED ON OUR CATFISH?
You know the story, we go out to eat and a plate of fresh fried catfish sounds so good. So we order the catfish because that's what the menu said it was, but are we really getting American raised catfish? The only "true catfish" in America.
WHO'S TO BLAME FOR FOOD SERVICE ISSUES
As we wrap up this series we uncover who is to blame for food service issues in the restaurant industry. The answer will surprise you.
FOOD SERVICE SALES REP
Part 3 of the 6 part series. Let's take a dive into a food service sales reps day. Let's see what role they play in the industry issues.