The Customer-Driven Leader with Dr. James Killian
Hosted by thought leader, influencer, author, faculty and speaker, Dr. James H. Killian, this podcast spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast and focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and business results. Listeners/Viewers can expect case examples and candid talk about how to avoid customer-derailing behaviors and strive to become Customer-Driven leaders, teams and cultures.
The Customer-Driven Leader with Dr. James Killian
Latest Episodes
Customer-Driven Leader Podcast (Episode #13) ~ Dr. Michael Lowenstein
World War of the Brands.What happens when products, technology, and even expertise become increasingly easy to copy? In this episode of The Customer-Driven Leader, I am joined by Dr. Michael Lowenstein, F...
The Customer-Driven (Episode #12) ~ Maura Howley of Ipsos
What separates organizations that truly deliver on their customer promise from those that merely talk about customer centricity? In this episode of The Customer-Driven Leader, Dr. James Killian sits down with Maura Howley...
The Customer-Driven Leader (Episode #11) ~ Rudy Karsan
Most leaders spend their careers chasing growth.Few stop to ask what kind of culture they're creating along the way.In this conversation, Rudy Karsan and I discuss building Kenexa from startup to public company, balancing custom...
The Customer-Driven Leader (Episode #10) ~ Dr. Alexis Fink
James welcomes Dr. Alexis Fink — one of the leading voices in people analytics, workforce strategy, and organizational measurement. With leadership experience spanning Meta, Intel, and Microsoft, Alexis has spent her career helping organization...
The Customer-Driven Leader (Episode #9) ~Bart Fanelli
Bart Fanelli is the CEO and Co-founder of Skillibrium and a seasoned GTM leader with 25+ years in tech. Bart is best known for helping scale Splunk from ~$60M to ~$1.5B and driving growth at OutSystems from ~$100M to ~$300M. Bart is a co-author...