The Customer-Driven Leader with Dr. James Killian
Hosted by thought leader, influencer, author, faculty and speaker, Dr. James H. Killian, this podcast spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast and focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and business results. Listeners/Viewers can expect case examples and candid talk about how to avoid customer-derailing behaviors and strive to become Customer-Driven leaders, teams and cultures.
Episodes
9 episodes
The Customer-Driven Leader (Episode #9) ~Bart Fanelli
Bart Fanelli is the CEO and Co-founder of Skillibrium and a seasoned GTM leader with 25+ years in tech. Bart is best known for helping scale Splunk from ~$60M to ~$1.5B and driving growth at OutSystems from ~$100M to ~$300M. Bart is a co-author...
The Customer-Driven Leader (Episode #8) ~ Tony Loyd
James welcomes Tony Loyd to the Customer-Driven Leader Podcast. Tony is an author, speaker, and executive coach who helps business leaders build endurance in a world of constant change. A former Fortune 500 executive with companies like John De...
The Customer-Driven Leader (Episode 7) ~ Dr. Ben Granger
James welcomes Dr. Ben Granger, author of A Leader Worth Following, who serves as Chief Workplace Psychologist at Qualtrics. James and Ben discuss his new book and how leadership drives the ultimate business outcomes we hope to achieve in Exper...
The Customer-Driven Leader (Episode 6) ~ Eric Vogel
In this episode of the Customer-Driven Leader, James welcomes industry veteran Erik Vogel, Founder of VistaXM. Erik and James will discuss the current state of XM, industry challenges, and why technology (albeit critical) is only part of delive...
The Customer-Driven Leader (Episode #5) ~ Dr. Tom DeWitt
James welcomes XM Global Collaborative Founder Dr. Tom DeWitt. In this episode we discuss the globalization of experience management, challenges and solutions with a cultural twist!
The Customer-Driven Leader (Episode #4) ~ Roxanne Derhodge
Most leaders are still trying to fit everyone into a single management style: but fairness isn't about treating everyone the same. It’s about meeting people where they are for real impact. Gig workers value autonomy and clear feedback, while fu...
The Customer-Driven Leader (Episode #3) ~ Tamar Cohen
Tamar Cohen is a workplace and employee experience strategist with over two decades of global leadership in employee engagement, customer experience, and organizational transformation. As Founder of HaloEffect, she helps mid-sized and enterpris...
The Customer-Driven Leader (Episode #2) ~ Ken Powell
On this episode, our guest is Ken Powell. Ken Powell is the Chief Revenue Officer at K1x, a FinTech leader in AI-powered automation for alternative investment data. A seasoned global operator, he’s been a PE operating partner and held multiple ...
The Customer-Driven Leader (Episode #1) ~ Lou Carbone
Dr. Killian welcomes experience management pioneer Lou Carbone to discuss recent trends in the CX space, challenges CxOs are facing to showcase value, examples of customers and leaders who made critical changes that saved their businesses and w...