The Customer-Driven Leader with Dr. James Killian
Hosted by thought leader, influencer, author, faculty and speaker, Dr. James H. Killian, this podcast spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast and focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and business results. Listeners/Viewers can expect case examples and candid talk about how to avoid customer-derailing behaviors and strive to become Customer-Driven leaders, teams and cultures.
The Customer-Driven Leader with Dr. James Killian
The Customer-Driven Leader (Episode #4) ~ Roxanne Derhodge
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Most leaders are still trying to fit everyone into a single management style: but fairness isn't about treating everyone the same. It’s about meeting people where they are for real impact. Gig workers value autonomy and clear feedback, while full-timers need growth and belonging.
Success starts with differentiated communication, trauma-informed flexibility, and recognition that looks different for each group. Smart technology bridges the gap and makes inclusion seamless.
Ready to manage the shift to a blended workforce with confidence and compassion? James welcomes psychotherapist Roxanne Derhodge to talk it out!