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CX Innovators
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
CX Innovators
JCPenney CIO shares CX insight on $1B transformation
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In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation.
The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com.
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