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CX Innovators
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
Episodes
31 episodes
Toshiba leader talks customer experience, mobile-first strategy
In this episode of the CX Innovator's podcast Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how...
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Screenverse leaders share insight on DOOH buying strategy
In this episode of the CX Innovators podcast, moderated by Judy Mottl, editor of RetailCustomerExperience and DigitalSignage Today, David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic ...
Why a loyalty program is a 'must have' for retailers
In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers....
Modulate expert shares insight on responsible AI in voice channels
In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate...
Examining the powerful role music plays in the in-store customer experience
Music plays a pivotal role in the retail customer experience as well as retailer's success.As Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, in this episode of the CX Innovators po...
How Gen Z is driving change in the retail customer experience
In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, on how the Gen Z consumer is impactin...
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy
In this episode of the CX Innovators podcast, Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its 'philosophy of fun' an...
UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations
In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, offers insight on how AI and computer vision can educe retail shrink, optimiz...
Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail
In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, gives the scoop on Instacart's AI-powered
A Closer Look CEO shares insight on making a personal customer connection
In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustom...
Batteries Plus COO talks consumer trends, customer experience strategy
In the latest episode of the CX Innovators podcast, Batteries Plus COO Jon Sica shares insig...
Ex Macys EVP talks retail trends, value of sustainability
In the latest episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., board executive at Vista Outdoor and f...
Fleet Feet leaders talk aligning marketing with the in-store retail experience
In the latest episode of the CX Innovators podcast, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience a...
Motel 6 marketing VP talks brand transformation
In the latest episode of the CX Innovators podcast, Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of the Motel 6 and Studio 6 brands in the U...
San Jose Sharks CX leader talks strategy, shares insights
In the latest episode of the CX Innovators podcast, Stacy McGranor, director of CX strategy for Sharks Sports & Enter...
JCPenney CIO shares CX insight on $1B transformation
In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperie...
Between the Flags lifestyle brand leader shares CX strategy
In the latest episode of the CX Innovators podcast, Briney Oayda, managing director at Bondi Active and Between the Flags, shares insight with
Fleet Feet leader shares customer experience strategy insight
Though the name Fleet Feet may spur the image of a runner, the retailer is much more than a runner's shoe store. It outfits runners and other athletes with needed footwear, accessories and knowledge from over four decades in business.Fou...
Fun.com leader shares customer experience, engagement strategies
Making the customer experience fun is at least somewhat important for many online and physical retailers, but at Fun.com, it's absolutely paramount. Fun.com, an e-commerce retailer that sells a range of fun products — from Star Wars plushies to...
Charleston Shoe Company founder talks customer engagement
Neely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear.In this latest episode of the CX Innovator podcast, produced by Networld Media Grou...
How can banks operationalize customer insights?
Banks have a lot of data to work with, especially customer data. However, having raw data is not enough, businesses and banks also need to turn that data into insights. But even with those insights, it can be a major challenge to turn them into...
'Committed to success' — the end of 'command and control,' rise of AI, and power of automation
Ray Friedrich, chief strategy officer at East Street Business Advisors, joined Daniel Brown, editor of Digital Signage Today, for an exclusive audio interview to discuss the rise of automation, robotics and AI across vending, restaurants, and h...
Veteran Affairs CX leader talks customer service strategy
At the Department of Veteran Affairs, the CX charge is led by John Boerstler, chief veterans experience officer who leads the Veterans Experience Office. The office is the insight engine supporting and enabling the department in providi...
How one retail veteran achieves customer satisfaction with self service in today’s omnichannel marketplace
As omnichannel shopping has expanded for nearly all product categories, how does a brand ensure the same level of customer satisfaction in self-service touchpoints as in attended environments?
'Everything's a relationship' — designing your technology to surprise and delight your customer
Technology development continues to speed up, with new technologies like AI and robotics changing industries from the ground up. Combine that with global challenges like supply chain issues and new consumer behaviors, and it's hard for any oper...