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CX Innovators
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
CX Innovators
Latest Episodes
Toshiba leader talks customer experience, mobile-first strategy
In this episode of the CX Innovator's podcast Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how...
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Screenverse leaders share insight on DOOH buying strategy
In this episode of the CX Innovators podcast, moderated by Judy Mottl, editor of RetailCustomerExperience and DigitalSignage Today, David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic ...
Why a loyalty program is a 'must have' for retailers
In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers....
Modulate expert shares insight on responsible AI in voice channels
In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate...
Examining the powerful role music plays in the in-store customer experience
Music plays a pivotal role in the retail customer experience as well as retailer's success.As Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, in this episode of the CX Innovators po...