.jpg)
CX Innovators
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
CX Innovators
Batteries Plus COO talks consumer trends, customer experience strategy
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In the latest episode of the CX Innovators podcast, Batteries Plus COO Jon Sica shares insight with RetailCustomerExperience.com editor Judy Mottl about the brand's strong growth and customer experience strategy.
Sica joined Batteries Plus just about six years ago as the chief strategy and development officer, then moved into the role of chief business officer and became COO in early 2024. He leads a powerhouse team that includes the chief franchising officer, chief information officer, chief technology officer and chief growth officer.
Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October 2024 and franchise commercial sales grew by 24.4%, setting a new all-time monthly record. October's systemwide commercial sales marked nearly 20% growth year-over-year. Its franchise network that has reached over 800 store locations in operation and development nationwide
Subscribe to Networld Media Group's YouTube channel to keep up with the latest CX Innovators podcasts. You can also find all RetailCustomerExperience.com podcasts here as well.