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CX Innovators
Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.
CX Innovators
Toshiba leader talks customer experience, mobile-first strategy
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In this episode of the CX Innovator's podcast Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward.
Williams helps specialty retailers modernize operations through point-to-sale hardware, software and services. With nearly thirty years of experience in customer relationship management, global account management, and market strategy, he specializes in building trusted relationships with retail leaders and guiding organizations through his strategic technology investment.